Contact Us

Welcome to FEASTORI

At FEASTORI, we believe the character of a cup belongs as much to the everyday ritual as the drink itself. Our customer care team is here to offer clear, thoughtful support throughout your shopping experience.

Whether you have questions about our Ceramic Mugs, Handcrafted Cups, or Art Mugs, or need help with an order, delivery, return, or product concern, please contact us using the details below.

Customer Support by Email

Email: service@feastori.com

We carefully review every inquiry and aim to respond within 1–2 business days.

For assistance with an existing order, please include your order number and the email address used at checkout.

For product questions, please provide the product name and a brief description of your inquiry. If your concern involves damage, an incorrect item, or a product detail, include clear photographs of the cup, its packaging, and the affected area. A short video may also help where photographs do not clearly show the issue.

These details help us understand your request and assist you more efficiently.

Customer Support Hours

Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)

Customer Support Email: service@feastori.com

Messages received outside these hours will be reviewed during the next available business period.

Response times may vary during holidays, promotional events, or periods of high inquiry volume.

Orders, Shipping & After-Sales Support

Our team can help with order status, tracking updates, shipping questions, product information, care guidance, returns, and after-sales inquiries.

We also assist with items that arrive damaged, defective, incorrect, or incomplete. Please contact us as soon as possible and include your order number, the email address used at checkout, and clear photographs of the product and packaging.

For questions about delivery estimates, return eligibility, or the return process, please refer to the relevant store policy or email our team for assistance.

Support for Your FEASTORI Cup

Our collection brings together Ceramic Mugs, Handcrafted Cups, and Art Mugs, with an emphasis on form, texture, and the small details that give everyday objects their character.

We can help with questions about dimensions, capacity, materials, glaze finishes, handles, surface textures, included accessories, and recommended use.

Care requirements vary by product. For questions about dishwasher or microwave suitability, use with hot beverages, cleaning, or storage, please check the individual product description or contact us with the product name.

Handcrafted pieces may feature variations in shape, glaze, color, and texture where indicated in the product description. If you are unsure whether a detail is an expected variation or a product concern, send us clear photographs so we can review it.

Business & Wholesale Inquiries

FEASTORI welcomes inquiries from retailers, cafés, design studios, hospitality businesses, distributors, and other potential partners.

For wholesale, distribution, bulk purchasing, or business opportunities, please email service@feastori.com with the subject line Business Inquiry or Wholesale Inquiry.

Please include your company name, market or region, products of interest, expected order quantity, and a brief description of your request. This information helps us review your inquiry and provide a relevant response.

Corporate Information

Brand: FEASTORI

Website: feastori.com

Legal Entity: Hainan Wenqing Huichuang Technology Co., Ltd.

Registered Address: Room 302, Building E, Building 2, No. 4 Fuhai Road, Haidian Subdistrict, Meilan District, Haikou City, Hainan Province, China

Unified Social Credit Code: 91460000MAE95REL2X

Customer Support Email: service@feastori.com

FEASTORI is owned and operated by Hainan Wenqing Huichuang Technology Co., Ltd. The company is responsible for online store operations, customer service, order coordination, and related ecommerce activities.

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