Return & Refund Policy
At FEASTORI, we aim to make returns and refunds clear, considered, and straightforward.
This Return & Refund Policy applies to eligible purchases made through feastori.com, including our Ceramic Mugs, Handcrafted Cups, and Art Mugs.
1. 30-Day Return Window
You may request a return within 30 days after confirmed delivery of an eligible order.
Before returning an item, please contact service@feastori.com. Our team will review your request, confirm eligibility, and provide the applicable return instructions and address.
Please do not send products back without contacting us first. Returns sent without prior authorization or to an incorrect address may experience delays or may not be processed, subject to applicable consumer rights.
2. Return Eligibility
Unless an item arrived damaged, defective, incorrect, or incomplete, or otherwise qualifies for a remedy under applicable law, returned products should generally be unused or in like-new condition, unaltered, and free from customer-caused damage.
Please include all items originally supplied with the product, such as matching saucers, lids, spoons, or other accessories where included, together with product inserts or care instructions. Original protective packaging should be used where reasonably possible.
Proof of purchase, such as your order number or order confirmation, may be required.
Ceramic pieces should be packaged carefully, with particular protection around rims, handles, bases, and decorative details. We may inspect returned items before approving a refund.
3. Opened or Used Products
Opening the packaging does not automatically make a product ineligible for return.
Where permitted by applicable law, returns based on personal preference may be subject to inspection. Products should not show excessive use, unauthorized repairs, modifications, missing accessories, or damage caused by improper cleaning, storage, handling, or use.
For ceramic drinkware, signs of use may include persistent beverage stains, residue, scratches, chips, cracks, or damage to the glaze or decoration.
If handling beyond what was reasonably necessary to inspect the item causes a material loss in value, an appropriate deduction may apply where permitted by law.
4. Non-Returnable Items
Where permitted by applicable law, certain items may be excluded from returns based on personal preference. These may include customized or personalized products, gift cards, products clearly marked as final sale, and items expressly identified as non-returnable before purchase.
Products damaged through misuse, altered or repaired without authorization, or missing significant components because of customer handling may also be ineligible for such returns.
Applicable exclusions will be stated on the relevant product page or disclosed before purchase. Our team will explain any relevant conditions when reviewing your request.
These exclusions do not limit statutory rights relating to faulty, damaged, incorrectly supplied, or otherwise nonconforming goods.
5. Damaged, Defective, Incorrect, or Incomplete Orders
Please inspect your FEASTORI order promptly after delivery, paying particular attention to the cup’s rim, handle, body, base, and any included accessories.
If an item arrives broken, chipped, cracked, defective, incorrect, or incomplete, contact service@feastori.com as soon as reasonably possible.
Please include your order number, product name, clear photographs of the affected item, the inner protective packaging, the outer shipping package, and the shipping label where available. A short video may help if photographs do not clearly show the issue.
Retain the product and packaging until our team has reviewed your request, where safe to do so. Do not use a cup with cracks, chips, sharp edges, or a damaged handle.
We will explain the appropriate next steps based on the circumstances, our applicable policies, and applicable consumer law.
6. Product Review Before Return
For certain concerns, our team may first ask for additional information or provide reasonable guidance to help identify the issue.
This may involve confirming the product ordered, reviewing its dimensions and capacity, checking the care instructions, or examining photographs of the glaze, surface texture, or affected area.
Handcrafted cups and pieces with reactive glazes may show variations in shape, color, texture, and decorative placement where described on the product page. These variations do not necessarily indicate a defect.
You are not required to continue using any item that appears damaged or unsafe. We will not ask you to repair broken ceramics or test a visibly damaged cup with hot liquid.
7. Return Shipping Costs
For returns based on personal preference, customers are generally responsible for return shipping costs where permitted by applicable law. This includes a change of mind, an incorrect selection, or deciding that a product does not suit personal preferences.
If FEASTORI confirms that an item arrived damaged, is defective, was incorrectly supplied, is incomplete, or otherwise qualifies for seller-paid return costs under applicable law, we will provide the appropriate return or resolution instructions.
Please contact us before purchasing international return shipping or arranging a costly return service.
8. Original Shipping Charges
Original shipping charges are generally non-refundable for returns based on personal preference, unless FEASTORI expressly states otherwise or applicable law requires reimbursement.
Different arrangements may apply when a return results from an error on our part or an item was damaged, defective, or incorrectly supplied.
9. Return Address
The appropriate return address may vary according to the product, fulfillment location, customer destination, warehouse arrangements, and reason for return.
Please do not return products to our registered corporate address unless our customer care team specifically instructs you to do so.
We will provide the correct address after reviewing and approving your return request.
10. Return Packaging
Please package ceramic pieces securely to help prevent movement and impact during return transportation.
Where reasonably possible, use the original product packaging and protective materials. Include the cup, any accessories originally supplied, and product inserts or care instructions.
Protect handles, rims, bases, and raised decorative details. When returning several pieces, wrap them individually and separate them with sufficient cushioning to prevent direct contact.
Customers are responsible for adequately packaging returns based on personal preference.
If your item arrived broken, contact us before preparing it for return so we can advise on safe handling and the appropriate next steps.
11. Missing Accessories or Components
Where permitted by applicable law, a refund may be reduced if a returned product is missing items originally included with the purchase.
These may include matching saucers, lids, spoons, detachable accessories, or other components supplied as part of a product or set.
Any deduction will reflect the circumstances, the resulting loss in value, and applicable law. Missing original packaging will be considered only where legally relevant to the return.
12. Return Inspection
Once we receive your return, we may inspect it to confirm the product’s identity, eligibility, condition, reason for return, and the presence of included accessories.
For ceramic pieces, this may include reviewing the rim, handle, body, base, glaze, and decorative finish.
Approval to send a return does not necessarily constitute final refund approval before the item has been received and inspected, except where applicable law requires otherwise.
13. Refunds
If your return is approved after inspection, the refund will generally be issued to your original payment method.
Once FEASTORI issues a refund, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.
Processing times vary according to the relevant financial institution or payment provider.
14. Refund Deductions
Where permitted by applicable law, an appropriate deduction may apply if an item has materially lost value because of excessive use, missing accessories, customer-caused damage, unauthorized repair or modification, or improper cleaning and handling.
For ceramic pieces, relevant damage may include chips, cracks, breakage, persistent staining, or damage to the glaze or decorative finish caused after delivery.
Any deduction will be assessed individually and will not apply to damage or defects for which FEASTORI is responsible.
15. Exchanges
Exchanges depend on current stock and product availability.
FEASTORI pieces may be offered in different shapes, capacities, colors, glaze finishes, patterns, and styles. Your preferred replacement may not always be available, and handcrafted details may vary between individual pieces.
If a direct exchange is unavailable, you may need to return the eligible original item through the approved process and place a new order for your preferred design.
Please contact service@feastori.com before returning a product for exchange.
16. Order Cancellations
To request a cancellation, email service@feastori.com as soon as possible after placing your order.
We will make reasonable efforts to assist before fulfillment begins. Cancellation cannot be guaranteed once an order enters processing, picking, packing, protective packaging, shipping preparation, or dispatch.
If your order has already shipped, you may need to follow the applicable return procedure after delivery. This does not affect any cancellation rights provided by applicable law.
17. Refunds for Canceled Orders
If we successfully cancel an order after payment has been processed, the applicable refund will be issued to the original payment method or another method permitted by the payment provider.
Your financial institution may require additional time to display the refund in your account.
18. Refused or Unclaimed Deliveries
Refusing delivery does not automatically initiate a return or qualify an order for a full refund.
If a parcel is refused, unclaimed, or returned to the sender, contact us so we can review the shipment status, carrier charges, product condition, return eligibility, and relevant circumstances.
Where permitted by applicable law, reasonable shipping or return costs resulting from refusal or failure to accept an otherwise valid delivery may be deducted from a refund based on personal preference.
19. International Returns
International returns may involve additional shipping costs, customs procedures, carrier requirements, documentation, and transit time.
Ceramic pieces require suitable protective packaging throughout international transportation. Please contact us for return instructions before sending your parcel.
We are not responsible for unnecessary customs charges or shipping expenses resulting from a return sent contrary to the provided instructions, except where responsibility cannot lawfully be excluded.
20. Consumer Rights
This policy supplements and does not replace your rights under applicable consumer law.
Depending on your location, you may have additional rights concerning defective or nonconforming goods, damage, repairs, replacements, returns, refunds, and cancellation or withdrawal.
Nothing in this policy waives or restricts rights that cannot legally be excluded. Where mandatory consumer protection laws provide greater rights, those rights continue to apply.
21. Contact Us
For questions about returns, refunds, exchanges, damaged or defective items, or cancellations, please contact our customer care team.
Brand: FEASTORI
Website: feastori.com
Legal Entity: Hainan Wenqing Huichuang Technology Co., Ltd.
Registered Address: Room 302, Building E, Building 2, No. 4 Fuhai Road, Haidian Subdistrict, Meilan District, Haikou City, Hainan Province, China
Unified Social Credit Code: 91460000MAE95REL2X
Customer Support Email: service@feastori.com
For order inquiries, include your order number and the email address used at checkout. For product concerns, include the product name, a brief description, and clear photographs of the item and packaging where relevant.
Please do not send complete payment card details, security codes, or account passwords by email.
feastori.com is owned and operated by Hainan Wenqing Huichuang Technology Co., Ltd. The company is responsible for online store operations, customer service, order coordination, and related ecommerce activities.
FEASTORI — A Little Character in Every Pour.