FAQ

Orders & Shipping

How do I place an order?

Select the FEASTORI cup you would like to purchase, review the available designs and options, add your selection to the cart, and complete checkout.

Once your order has been placed successfully, a confirmation email will be sent to the email address provided at checkout.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible at service@feastori.com.

We will make reasonable efforts to assist before fulfillment begins. Once your order enters processing, packing, shipping preparation, or dispatch, changes or cancellations may no longer be possible.

How do I track my order?

Once tracking information becomes available, we will send a shipping confirmation email to the address used at checkout.

Tracking updates may take some time to appear after a shipping label is created. The frequency of updates varies by carrier and destination.

When will my order arrive?

Delivery times depend on your destination, carrier operations, customs processing, local delivery conditions, holidays, and other factors.

Please refer to our Shipping Policy for order processing times and estimated shipping periods.

All delivery timeframes are estimates rather than guaranteed arrival dates.

What should I do if my order arrives damaged, incorrect, or incomplete?

If your FEASTORI order arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible at service@feastori.com.

Include your order number, clear photographs of the product and packaging, and a photograph of the shipping label if available. For damage, please photograph the affected area clearly. A short video may help if photographs do not adequately show the issue.

Our support team will review the information and advise you on the next steps.

Product Support

What types of products does FEASTORI offer?

FEASTORI brings together Ceramic Mugs, Handcrafted Cups, and Art Mugs, exploring the relationship between useful form and individual expression.

Our collection includes ceramic mugs for daily rituals, handcrafted cups with distinctive textures, and art mugs that bring color and visual character to the table.

Available designs may change as new pieces and collections are introduced.

Do FEASTORI cups feature different materials and finishes?

Yes. Ceramic bodies, glazes, surface textures, decorative techniques, and construction vary by product.

Some pieces have smooth, even finishes, while others feature more tactile surfaces or expressive glaze effects. Please review the individual product description for details about each design.

Handcrafted cups and pieces with reactive or varied glazes may differ slightly in shape, color, texture, and glaze pattern. These characteristics do not necessarily indicate a defect. Cracks, chips, sharp edges, or other damage should be reported to our support team for review.

Will my cup look exactly like the photographs?

We make reasonable efforts to present each cup’s color, finish, shape, and proportions accurately.

Its appearance may vary slightly depending on your screen settings, lighting conditions, photography, material characteristics, and production batch. For handcrafted pieces, the placement of glaze patterns and decorative details may also vary.

Please review the product page for photographs, specifications, and any notes about individual variations.

How should I care for my FEASTORI cup?

Follow the care instructions provided on the product page or with your item.

For general cleaning, wash gently with mild dish soap and a soft sponge, rinse thoroughly, and allow the cup to dry before storing. Avoid abrasive pads and harsh cleaners that could damage the glaze or decorative finish.

Handle ceramic pieces carefully and protect rims, handles, and bases from impact. Avoid sudden temperature changes, such as pouring very hot liquid into a cold cup or placing a hot cup in cold water.

Are FEASTORI cups dishwasher safe?

Dishwasher suitability varies by product, glaze, and decorative finish.

Only place your cup in the dishwasher if the individual product description or care instructions specifically confirm that it is dishwasher safe. If this information is not provided, hand washing is recommended.

Are FEASTORI cups microwave or oven safe?

Microwave and oven suitability must be confirmed separately for each product. Do not assume that all ceramic cups are suitable for either appliance.

Only microwave a cup if its product description or care instructions expressly permit it. Pieces with metallic accents or metallic decoration should not be microwaved.

Do not place a cup in an oven, on a stovetop, or over an open flame unless the product instructions specifically allow that use.

Can I use my cup for hot and cold drinks?

Please check the individual product page for its intended use and any temperature limitations.

For cups described as suitable for hot drinks, handle them carefully, as the ceramic body and handle may become warm during use. Avoid sudden changes between hot and cold temperatures.

What should I do if my cup develops a crack, chip, or other issue?

Stop using a cup that develops a crack, chip, loose handle, sharp edge, or other damage. Do not attempt to repair it for drinking use.

Contact service@feastori.com with your order number, product name, a description of the issue, and clear photographs. Our team will review your request and explain the available next steps.

Can I use FEASTORI cups outdoors?

Cups intended for drinking may be used outdoors with appropriate care, subject to their individual product instructions.

Protect them from impact, unstable surfaces, extreme temperatures, and sudden temperature changes. Bring them indoors after use rather than leaving them exposed to outdoor conditions for extended periods.

Are product dimensions and capacities exact?

Dimensions and capacities are provided as a useful reference. Small differences may occur because of production methods, firing, hand finishing, and measurement techniques.

Please review the individual product page for specifications and any explanation of how capacity is measured.

Returns & Warranty

What is your return process?

Please review our Return & Refund Policy and contact service@feastori.com before returning a product so we can provide the appropriate instructions.

Returns sent without prior authorization or without following the supplied instructions may not be accepted, subject to applicable consumer rights.

Does FEASTORI offer a warranty?

Where offered, eligible FEASTORI products may include limited warranty coverage for qualifying defects in materials or workmanship under normal intended use.

Any applicable warranty period and conditions will be stated on the relevant product page, product documentation, or order information. Please refer to those details rather than assuming that every product has the same coverage.

Additional care guidance is available in our Product Support & Care information.

What should I do if my product develops a problem?

If you notice an issue with the cup’s body, handle, glaze, or decorative finish, please contact service@feastori.com.

Include your order number, product name, a brief description of the problem, and clear photographs. A short video may also help where relevant.

If the issue involves cracks, chips, sharp edges, or structural damage, stop using the item while your request is being reviewed.

Payments

What payment methods do you accept?

Available payment methods are displayed at checkout.

Prices are displayed and processed in U.S. dollars (USD). Payment options may vary depending on your location, device, and the payment services available at the time of purchase.

Is my payment information secure?

Payments are handled through the payment methods and service providers displayed at checkout.

FEASTORI does not ask customers to send complete payment card details by email or through customer support messages.

Please review our Payment & Security Policy for additional information.

Product Information

Where can I find detailed product specifications?

Each product page provides information relevant to that particular design. This may include dimensions, capacity, ceramic material, glaze finish, color, decorative details, included accessories, care instructions, and intended use.

Please review these details before purchasing, particularly if you require a specific size, capacity, or appliance compatibility.

Can colors and glaze finishes look different in person?

Yes. Colors and finishes may appear slightly different depending on screen settings, room lighting, photography conditions, and the ceramic surface.

Glossy, matte, textured, and reactive glazes respond differently to light. We aim to represent these qualities as accurately as reasonably possible in our product photographs and descriptions.

Will every handcrafted cup have identical details?

No. Handcrafted pieces may show subtle differences in silhouette, glaze movement, texture, and decorative placement where these characteristics are described on the product page.

These variations contribute to the individual character of each piece. If you are concerned about a detail or believe your item is damaged, please send photographs to our support team for review.

Contact Us

For questions about orders, delivery, returns, product care, specifications, intended use, or available warranty support, please email service@feastori.com.

For order inquiries, include your order number and the email address used at checkout. For product support, also include the product name and a brief description of your question.

Brand: FEASTORI

Website: feastori.com

Legal Entity: Hainan Wenqing Huichuang Technology Co., Ltd.

Registered Address: Room 302, Building E, Building 2, No. 4 Fuhai Road, Haidian Subdistrict, Meilan District, Haikou City, Hainan Province, China

Unified Social Credit Code: 91460000MAE95REL2X

Customer Support Email: service@feastori.com

FEASTORI — A Little Character in Every Pour.

Discover ceramic forms, expressive glazes, and new perspectives on the everyday cup.