Product Support & Warranty
At FEASTORI, we believe thoughtful care should extend beyond the cup itself. We are committed to providing reliable ceramic drinkware and clear support when you need it.
Each product is carefully selected and inspected before shipment. If your piece arrives damaged, is defective, or develops a qualifying manufacturing issue during the applicable warranty period, our customer care team will help arrange an appropriate solution.
90-Day Limited Warranty
Most FEASTORI products purchased through feastori.com are covered by a 90-day limited warranty, beginning on the date your order is delivered.
This warranty applies to eligible defects in materials or workmanship that arise during normal intended use. Any product-specific warranty terms will be stated on the relevant product page or accompanying documentation.
Depending on the issue, product availability, and circumstances of the claim, an appropriate solution may include a replacement product, a replacement accessory where available, store credit with your agreement, or a refund where appropriate.
What Is Covered
Manufacturing Defects
Eligible defects in the ceramic body, glaze, finish, or workmanship that affect the product’s structural integrity or suitability for its stated intended use.
Functional Issues
Qualifying manufacturing issues that prevent a cup or included accessory from performing as described may be covered. Examples include leakage caused by a manufacturing defect or an incorrectly formed component that affects normal use.
The issue must arise during normal intended use and must not result from impact, improper care, or use contrary to the product instructions.
Structural Defects
Defects in the cup’s body, handle, base, or included components that result from manufacturing rather than accidental damage, improper handling, modification, or misuse.
Products Damaged on Arrival
Pieces that arrive broken, chipped, cracked, defective, or unusable because of shipping or handling may qualify for assistance.
Please contact us promptly so we can review the condition of the item and arrange the appropriate next steps.
What Is Not Covered
This limited warranty does not cover accidental drops, impacts, or resulting chips, cracks, and breakage.
It also excludes damage caused by misuse, unauthorized repairs or alterations, improper cleaning or storage, abrasive materials, harsh chemicals, or use outside the product’s stated purpose.
Damage caused by sudden temperature changes, direct flame, stovetop use, or use in an oven, microwave, or dishwasher contrary to the individual product instructions is not covered.
Normal wear, cosmetic changes from regular use, customer-caused staining or scratches, loss, theft, and damage occurring after the warranty period are also excluded from this limited warranty.
Minor variations in shape, color, glaze pattern, texture, or decorative placement are generally not considered defects where they are consistent with the product description and do not affect normal intended use. Such variations may be part of the individual character of Handcrafted Cups and Art Mugs.
These exclusions do not limit rights available under applicable consumer protection laws.
Damaged or Defective Items
If your FEASTORI product arrives damaged, defective, or with missing accessories, please contact service@feastori.com as soon as possible after delivery.
Include your order number, full name, email address, and a brief description of the issue. Please attach clear photographs showing the affected area and, where helpful, a short video.
For shipping damage, include photographs of the outer box, inner protective packaging, and shipping label.
Please retain the product and packaging until our team has reviewed your request, where safe to do so. Do not use a cup with cracks, chips, sharp edges, a loose handle, or other structural damage.
How to Make a Warranty Claim
Email service@feastori.com with your order number, product name, a description of the issue, and supporting photographs or videos.
Our team aims to review your request and respond within 1–2 business days.
We may request additional information to confirm the issue and determine an appropriate solution. Please do not send an item back before receiving return instructions.
Replacement Products
If a replacement is approved, we will make reasonable efforts to provide the same product.
If the original design is unavailable, we may offer a comparable replacement with your agreement, a replacement accessory where appropriate, store credit with your agreement, or another suitable resolution.
Replacement availability depends on current inventory. Handcrafted pieces and products with varied glazes may differ slightly in color, texture, or decorative placement from the original item.
Refunds
Approval of a warranty claim does not automatically result in a monetary refund. The appropriate remedy depends on the issue, our Return & Refund Policy, and applicable consumer rights.
Where a refund is approved, it will normally be issued to the original payment method.
Your bank or payment provider may require additional processing time before the funds appear in your account.
Returns and Warranty Coverage
Our Return & Refund Policy explains how to return an eligible purchase within the applicable return period.
This Limited Warranty addresses qualifying manufacturing defects and issues that affect normal intended use during the applicable warranty period.
Please review the Return & Refund Policy for complete information about return procedures, refund eligibility, and related conditions.
Shipping Damage
If your parcel appears damaged upon delivery, we recommend photographing it before opening.
If a ceramic piece inside is damaged, contact service@feastori.com with photographs of the outer packaging, shipping label, affected product, and internal protective materials.
Avoid handling broken ceramic fragments with bare hands. Our team will review the information and explain the appropriate next steps.
Product Care
Care requirements differ across our Ceramic Mugs, Handcrafted Cups, and Art Mugs. Always follow the instructions provided for your particular piece.
For general cleaning, use mild dish soap and a soft sponge, rinse thoroughly, and allow the cup to dry before storage. Avoid abrasive cleaners or scouring pads that may damage the glaze or decoration.
Protect rims, handles, and bases from impact. Avoid sudden temperature changes, including pouring very hot liquid into a cold cup or placing a hot cup in cold water.
Only use a dishwasher or microwave when the product description or care instructions specifically confirm suitability. Do not microwave pieces with metallic decoration.
Do not place cups on a stovetop, over an open flame, or in an oven unless expressly permitted by the product instructions.
Damage resulting from improper use or care may affect eligibility under this limited warranty.
Consumer Rights
This limited warranty is provided in addition to any rights you may have under applicable consumer protection laws.
Nothing in this policy excludes or restricts rights that cannot legally be excluded or restricted. Where mandatory consumer laws provide greater protection or different remedies, those rights continue to apply.
Contact Us
For questions about product condition, warranty coverage, or an existing claim, please contact our customer care team.
Brand: FEASTORI
Website: feastori.com
Legal Entity: Hainan Wenqing Huichuang Technology Co., Ltd.
Registered Address: Room 302, Building E, Building 2, No. 4 Fuhai Road, Haidian Subdistrict, Meilan District, Haikou City, Hainan Province, China
Unified Social Credit Code: 91460000MAE95REL2X
Customer Support Email: service@feastori.com
We aim to respond within 1–2 business days. Including your order number, product name, and clear photographs will help us review your inquiry efficiently.
FEASTORI — A Little Character in Every Pour.