Payment & Security
At FEASTORI, thoughtful service extends from choosing your cup to completing your purchase. We are committed to providing a secure, reliable, and convenient checkout experience.
This Payment & Security Policy explains payment methods, authorization, checkout security, refunds, verification, and related practices for purchases made through feastori.com.
Payment Methods
Available payment methods are displayed at checkout.
Options may vary depending on your location, selected currency, device type, order value, and available payment service providers.
Only payment methods shown as available at checkout can be used to complete your order.
Payment Authorization
All orders are subject to payment authorization, verification, and fraud-prevention review.
Your bank, card issuer, payment provider, or other financial institution may approve or decline a transaction, request additional verification, place a temporary authorization hold, apply transaction limits, or require further security checks.
FEASTORI does not control the approval decisions, verification procedures, authorization hold periods, or release schedules of independent payment providers and financial institutions.
If your payment is declined, please check your payment information, contact your bank or payment provider, or try another available payment method.
Checkout Security
FEASTORI uses Shopify as its ecommerce platform, together with participating third-party payment providers, to support secure checkout and payment processing.
Transactions may be processed through systems operated by Shopify, payment processors, card networks, banks, financial institutions, and other authorized payment service providers.
We take reasonable steps to maintain a secure shopping environment. However, no method of online transmission, electronic processing, or data storage can be guaranteed to be completely secure.
For your protection, use trusted devices and secure networks, keep account credentials confidential, and confirm that you are visiting feastori.com before entering payment information.
FEASTORI will never ask you to send your complete payment card number, CVV or security code, online banking password, or other sensitive financial credentials by email or customer support message.
Pricing and Order Total
Before you complete your purchase, checkout will display the applicable product prices, quantities, discounts, shipping charges, taxes, and final order total.
Please review your order carefully, including the designs, quantities, and options selected for your Ceramic Mugs, Handcrafted Cups, or Art Mugs.
The total displayed before your order is completed will generally be the amount authorized for the transaction, subject to separate fees imposed by your bank or payment provider.
Currency and Foreign Exchange
Prices on feastori.com are displayed and processed in U.S. dollars (USD) unless otherwise stated at checkout.
If your payment method uses another currency, your bank, card issuer, or payment provider may apply currency conversion rates, foreign transaction fees, exchange-rate adjustments, or other financial institution charges.
These rates and charges are determined independently by your payment provider and are not controlled by FEASTORI.
Temporary Authorization Holds
Your bank or card issuer may display a temporary or pending authorization before payment is fully completed.
A pending authorization does not necessarily mean that a final charge has been made.
If a payment attempt is unsuccessful or an order is canceled, the time required for the authorization to disappear depends on your bank, card issuer, or payment provider.
FEASTORI does not control the release timing of these holds.
Failed or Declined Payments
Payments may be declined because of incorrect payment details, insufficient funds, bank or card restrictions, billing information mismatches, security verification requirements, fraud-prevention screening, payment-provider limitations, or technical and network issues.
If payment cannot be successfully authorized, your order may not be completed.
Please contact your bank or payment provider for further information about a declined transaction.
Duplicate or Unexpected Charges
If you believe you have been charged more than once for the same order, first check whether one transaction appears as a pending or temporary authorization.
If you still believe an incorrect or duplicate charge has occurred, email service@feastori.com.
Please include your order number, the email address used at checkout, the transaction date, and the amount charged.
Do not send complete payment card details, CVV or security codes, online banking passwords, or other sensitive financial credentials.
Discount Codes and Promotions
Discount codes, promotional codes, and special offers must generally be applied before checkout is completed.
Offers may be subject to eligibility requirements, expiration dates, minimum purchase amounts, product exclusions, geographic restrictions, usage limits, and other stated conditions.
Unless expressly stated otherwise, discount codes cannot be combined with other offers, exchanged for cash, or applied retroactively to completed orders. They may also be limited to one use per customer or order.
The terms displayed with each promotion govern that offer.
Taxes and Other Charges
Applicable taxes and shipping charges are displayed at checkout where required or supported.
International orders may also be subject to customs duties, import taxes, brokerage fees, clearance charges, or other local charges.
These charges depend on the destination country, local regulations, customs authorities, and relevant service providers.
Please review our Shipping Policy for additional information about delivery-related charges.
Refunds
Approved refunds are generally issued to the original payment method unless another method is required or permitted by the applicable payment provider or applicable law.
After FEASTORI issues a refund, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.
Processing times are determined by the relevant financial institution and are outside FEASTORI’s control.
Please review our Return & Refund Policy for refund eligibility, return requirements, and applicable procedures.
Payment Verification and Fraud Prevention
Certain transactions may require additional review or verification to help protect customers and maintain store security.
Where reasonably necessary, FEASTORI may delay fulfillment, request reasonable verification information, refuse an order, or cancel a transaction because of suspected fraud, unauthorized payment activity, failed verification, inconsistent transaction details, unusual order activity, or other reasonable security concerns.
Verification requests will not require you to send complete payment card numbers, security codes, or banking passwords by email.
If an order is canceled after payment has been captured, an appropriate refund will be issued according to our applicable policies and payment-provider procedures.
Payment Privacy
Information provided at checkout may be processed by FEASTORI, Shopify, payment processors, banks, card issuers, fraud-prevention providers, and other service providers involved in completing your transaction.
Shipping and fulfillment providers may receive information where necessary to prepare and deliver your order.
Please review our Privacy Policy for information about how FEASTORI collects, uses, and protects personal information.
Independent payment providers may also process information according to their own privacy policies and terms.
Account and Payment Information Security
Customers should take appropriate precautions to protect their account information when accessing the store or completing a purchase.
Use strong, unique passwords, keep login details confidential, avoid sharing account access with unauthorized persons, and use secure internet connections.
Please review order confirmations for accuracy.
If you believe your account or payment information has been used without authorization, contact us as soon as possible. For suspected unauthorized payment activity, also contact your bank or payment provider promptly.
Contact Us
For questions about payments, charges, discount codes, checkout, refunds, or an order-related transaction, please contact our customer care team.
Brand: FEASTORI
Website: feastori.com
Legal Entity: Hainan Wenqing Huichuang Technology Co., Ltd.
Registered Address: Room 302, Building E, Building 2, No. 4 Fuhai Road, Haidian Subdistrict, Meilan District, Haikou City, Hainan Province, China
Unified Social Credit Code: 91460000MAE95REL2X
Customer Support Email: service@feastori.com
For order inquiries, include your order number and the email address used at checkout so we can assist you efficiently.
Please do not send complete payment card numbers, CVV or security codes, account passwords, or online banking credentials by email.
feastori.com is owned and operated by Hainan Wenqing Huichuang Technology Co., Ltd. The company is responsible for online store operations, customer service, order coordination, and related ecommerce activities.
FEASTORI — A Little Character in Every Pour.